Changes and returns

Changes and returns are free.
The exchange or return period is 15 working days from the receipt of the order.
If it is a return, the refund will be made in the same payment method used in the purchase within 2 to 5 business days from when we receive your package in our warehouse.
If the amount of the refund is not correct, please contact us either by email or by phone 0034 - 971.37.10.50. Ext 242 or 247.


  • Access to Contact section and select "Returns and exchange".
  • Please, fill in the email with which you made your purchase.
  • If you wish, you can attach a document or an image.
  • Please write the following information in the Message section:
    • Name and Surname
    • Collection Address and Telephone
    • Date and Pickup schedule
    • Reason of the return or exchange.

In the next 24 working hours you will receive an email that you should confirm so that the return can be made.

If you have any questions, please contact us at 0034-971.37.10.50 Ext. 242 or 247. Email:

Package preparation

Pack your items safely, if possible in the original package.
Make sure the package is sealed tightly or with a strong adhesive tape.